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Home : FAQ |
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FAQ
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FREQUENTLY ASKED QUESTIONS
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Products
Q. What types of retail products are financed under this program?
A. Our clients include national and regional dealers in furniture, mattresses and bedding, carpets and flooring, heating and air conditioning, appliances and consumer electronics.
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Enrollment
Q. How long is the Citi Retail Services Private Label program enrollment period?
A. It generally takes at least 3 weeks from the time we receive your completed enrollment kit.
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Financing
Q. How do you help develop financing programs?
A. Our nationwide sales force is made up of qualified professionals with years of industry experience. They will work closely with you and help develop a financing program that is best for you and your business.
Q. Does your Private Label Financing program have the option for customized credit applications and credit cards?
A. Yes, Citi Retail Services can work with you to develop customized credit applications and credit cards.
Q. What is Retail Financing?
A. Retail financing is a financing option that allows the purchase of retail goods and services using credit.
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Marketing
Q. What type of marketing assistance does Citi Retail Services offer?
A. Citi Retail Services will help you develop a marketing strategy fit for your business. We work with you to generate more new cardholders and add-on purchases through our various marketing programs such as:
 Statement Inserts
Message Statements
Targeted Offers to Customers with Available Credit
Invitation-to-Apply Direct Mail Programs
POS Materials
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Training
Q. What type of Private Label Financing Program and Point Of Sale (POS) training does Citi Retail Services offer?
A. Though our Private Label Financing Program and POS equipment is relatively intuitive and easy to use, we offer extensive training and services to acclimate you to the process and technology.
Our manuals are simple, easy-to-read guides that direct users on a step-by-step basis through the process. Shortened reference versions are also provided.
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Contact Us
Q. If I am currently a Citi Retail Services customer and I have a question about my consumer account then whom do I contact?
A. In the U.S., please call 1-800-643-5607.
Q. If I am already a Citi Retail Services merchant or if I have experienced technical difficulties while visiting this site, then whom do I contact?
A. Please call our Dealer Support team at 1-800-722-5465.
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Technical Information
Q. What browser versions does this site support?
A. In order to view the electronic information on this site, you must have a computer equipped with at least a version of Internet Explorer 5.x+ with the exception of IE 5.0 unpatched or Netscape 7.x+ and a printer.
Please note that we currently do not support all versions of the AOL browser.
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What is P3P?
A. The Platform for Privacy Preferences.
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